Popular Questions

This page covers some general commercial questions on our products and services.
There are additional FAQ pages for each specific product.

If you need any technical assistance with the use of the applications, visit our CrewLounge SUPPORT pages.


Products & Pricing

CREWLOUNGE is a complete software Suite with different modules for pilots, cabin attendants, airline companies, aircraft owners, airfield management and more. Sign-up for free and join us today. With a single User Account, you can use any of the software applications and buy aviation gear from the CrewLounge SHOP.

Each CrewLounge module (PILOTLOG, CONNECT, BLUE, …) has its own pricing. You only pay for the apps you need, and all apps come with a free trial plan. From the main AERO home page, select the module of your interest and click the ‘Read More‘ button. Pricing is indicated for each module.

Are Taxes included in the listed Price ?

For purchases through our website, we handle a fixed end-user price policy :  the price listed on our website is the price you pay, there are no extra charges or taxes.  All customers worldwide pay the same price, regardless whether you reside inside or outside the EU, if you fly from your home country or from another country, whether you are an individual or a registered company.  The price to pay is fixed, guaranteed!   In the event VAT taxes apply on your order, we do not charge extra.  Instead, as a customer service, we will pay those taxes for you!  This is also reflected on your invoice.

If you purchase through the In-App store (iTunes, Google Play, Amazon, Blackberry World), taxes are handled through the store.  Taxes for your country may be included or may be charged in addition. We have no control over that.  You will be prompted by the App Store with the final end-price prior to confirming your order. The invoice is delivered by your app store.

The end-price from the app stores may be different from the prices listed on our website.

I need support with my software / my order

Whatever software you use, regardless of the cost price, there will always be bugs and issues. Therefore, much more important is the support you get from the team behind the software ! The same goes for any products or goods you buy from an aviation supplies store.  We take pride in delivering excellent customer service. We believe that the strength of software, and the dynamism of an aviation store, depend on the support that comes with it.

Whenever you need assistance, please contact CrewLounge SUPPORT . We offer 24 / 7 email support to all customers, also when you are on a free plan !

I forgot my password

Sounds familiar, it happens to all of us.

Just to make sure, the password for using CrewLounge is not the password you use for :

  • your iTunes or Google Play account
  • your airline company roster download

If you don’t remember your password, then insert your email address and press the Forgot password link.  You will receive an automatic email to reset your password.  Continue here :     my.crewlounge.center

I forgot my email address

Nowadays, we all have multiple email addresses, so we certainly understand your confusion.

Just to make sure, do not mix-up your CrewLounge User Account with any other email addresses you may have, such as :

  • your iTunes, iCloud, Apple ID or Google Play, Android ID : those are not needed to run the software. You would only need this email for In-App purchases for some of the CrewLounge apps.
  • your airline / company email address :  this email address is not needed to run the software, except for CrewLounge business plans that are licensed through your company.

To use the CrewLounge Suite applications or shop, you need the email address associated with your CrewLounge User Account !

If you forget which email address you signed-up with,  you can search your Inbox for any email messages from CrewLounge AERO, CrewLounge SUPPORT or CrewLounge SHOP.

If you cannot find any message, then contact us with the following information :

  • your full Name
  • (if applicable) your airline company and your Employee ID
  • a quick picture of your identity card, passport, driver license or your company badge

We will then search our User Database to find your account.  When found, we will return to you with the email address linked to your account.  We will not send any password.  If you forgot your password, you can reset the password here :

I want to delete my Account

We are sorry to see you go.  If you are not satisfied with the software or our support, please let us know what is bothering you.  Your satisfaction is most important to us !  We want all customers to fully enjoy our applications and the support that comes with it.

Your subscription for any of the paid licenses will automatically terminate at the end of the running period.  Subscriptions are never renewed automatically.

A refund on the current subscription period is not possible.  Kindly read the Terms & ConditionsRefund Policy for more details.

When your subscription terminates, your account with CrewLounge remains active (no charges).  Deleting the account goes in 2 steps ;

First, you deactivate your account, making you invisible to others and locking yourself out from all applications. In this stage, you can still login to my.crewlounge.center and export all of your historical data.
Next, after a period of 18 months (automatically) or whenever you click the Delete button (manually), your account is deleted. All data (your profile, your history, all logged records) is permanently deleted from our server.

I have another question : Product FAQ pages

Continue with the Product of your interest :

  • CrewLounge PILOTLOGFAQ
  • CrewLounge CONNECTFAQ
  • CrewLounge BLUEFAQ
  • CrewLounge CLUBFAQ
  • CrewLounge FLYFAQ
  • CrewLounge SHOPFAQ