Supporting our customers during COVID-19
The global Corona pandemic has a substantial impact on our private, and our professional life. Crew members around the world are grounded. Some lose their job due to the economic impact of COVID-19 on aviation. Several employees within our own team CrewLounge AERO are professional pilots, and are grounded themselves…
In order to support the aviation community, we are setting-up a 3-months customer support program. With #crewlounge19 we support loyal and new customers by offering a free extension (up to 3 months) of the software user license!
We are Remote
Our first priority is the safety and well-being of our employees, while ensuring that we continue to serve our customers.
All 35 employees of CrewLounge AERO across Europe and Asia are now temporary working from home to ensure social distancing, and to help prevent the spread of the corona virus. Although we are remote, our tools and business processes ensure that we can continue to providing nearly the same level of software development and customer support to you. You can continue to contacting us through your favorite channels.
We continuously monitor the global situation, and we adapt our operations in order to ensure the safety of our employees and to guarantee a continued service to our customers. As always, we thank you for your trust!
Last but most important, we hope that you and your family are safe and stay healthy.
Customer Support Program
The #crewlounge19 customer support program is open to all pilots and cabin attendants worldwide. The support program consists of a temporary free user license, or free license extension up to 3 months for all modules of CrewLounge AERO. The #crewlounge19 program runs from April 1st until June 30th, 2020.
Existing Customers running out of user license in April, May or June 2020 do not need to pay. Your license is automatically extended to July 1st, 2020 totally free of charge!
Any pilot or cabin attendant that join us as new customer during the duration of the #crewlounge19 support program, obtains a free license (until July 1st, 2020) for any or all modules of the CrewLounge AERO suite. No credit card required. And no further obligations after that date!
Our support program targets crew members that are in immediate need. However, we understand that all loyal customers like to take advantage of this offer. We therefore extend this support program to all customers, by adding a bonus of 3 months to any online order that is placed during the #crewlounge19 program, even if your license does not yet expire. With your upfront order, you are actually helping the aviation community, as we use your funds to help crew members that are in immediate need.
With #crewlounge19 we are putting our company at maximum stress, with no revenues for 3 months. However, we absolutely want to support our customers and express our gratitude for your loyalty!
Stay strong, stay connected !
- Continue with this solution article : How to take advantage of the #crewlounge19 program
- If you have any question about #crewlounge19, then contact us !